Terms and Conditions

Last updated: 26 October 2026

These Terms and Conditions govern your access to and use of the website at www.nazdawelfare.com.au (the “Website”), operated by Nazda Welfare Australia Incorporated (“Nazda Welfare”, “we”, “us” or “our”).

By accessing or using the Website, you agree to these Terms and Conditions. If you do not agree, please discontinue your use of the Website.

1. About Nazda Welfare

Nazda Welfare Australia Incorporated is an Islamic charitable organisation. Information about our charitable activities, programs and fundraising appeals may be published on this Website.

Our legal identity, registration details, charitable status and fundraising authorisations should be verified through the relevant official registers.

2. Use of the Website

You agree to use this Website lawfully and responsibly. You must not:

Use the Website for an unlawful, fraudulent or misleading purpose.
Attempt to gain unauthorised access to the Website, its systems or related accounts.
Interfere with the security, operation or availability of the Website.
Upload or transmit malicious code or other harmful material.
Copy, reproduce or use Website content in a way that infringes intellectual property rights or applicable law.

We may take reasonable steps to protect the Website, its users and our systems against misuse.

3. Charitable Donations and Fundraising

Donations made through the Website are intended to support Nazda Welfare's charitable purposes and the relevant fundraising appeal selected by the donor.

Before making a donation, please review the information provided about the appeal, its purpose and how the funds are intended to be used.

Unless expressly stated otherwise for a particular appeal, donations are voluntary and do not purchase goods or services or entitle the donor to a personal benefit.

We will administer and apply donations in accordance with the stated purpose of the appeal, our governing documents and applicable law. Where an appeal cannot proceed as described or funds cannot be applied as originally intended, we will deal with the funds in accordance with the appeal's disclosed terms and applicable legal requirements.

Please contact us if you have questions about a donation or the purpose of a particular appeal.

4. One-off and Recurring Donations

A donation may be made as a one-off payment or as a recurring donation, depending on the options presented when donating.

Before confirming a recurring donation, you should be able to identify:

The donation amount.
The payment frequency.
The expected payment dates or applicable billing cycle.
The payment method.
How to change or cancel the recurring donation.

By authorising a recurring donation, you authorise the payment provider and/or Nazda Welfare, as applicable, to process the payments you have approved, subject to your payment authorisation and the applicable payment terms.

A recurring donation will continue until it is cancelled or otherwise ends in accordance with the applicable arrangement. You may request cancellation in accordance with the Direct Debit Service Agreement or the instructions provided for your payment method.

Cancellation of a recurring donation does not automatically reverse payments that have already been processed. Any request for a refund will be considered in accordance with these Terms and Conditions, the relevant appeal terms and applicable law.

5. Use of Donations and Tax Deductibility

Donations will be used for the charitable purposes and fundraising appeal disclosed to donors, subject to applicable law and the terms of the relevant appeal.

Not every donation to a charity is tax-deductible. A donation is deductible only where the applicable requirements are satisfied, including the relevant deductible gift recipient (DGR) requirements.

Do not assume that a donation to Nazda Welfare is tax-deductible unless this has been verified and clearly stated for the relevant donation or appeal. Where applicable, retain your donation receipt and seek independent tax advice if you are unsure.

6. Payment Processing

Payments made through the Website may be processed by third-party payment service providers.

By proceeding with a payment, you agree to provide accurate information and to use a payment method that you are authorised to use.

We do not intentionally collect or retain complete payment card or bank account credentials through the Website where these are handled by a third-party payment provider. The actual collection, storage and handling arrangements depend on the payment systems used.

Third-party payment providers may have separate terms and privacy policies. You should review those terms where relevant.

7. Refunds, Errors and Payment Disputes

If you believe a payment has been made in error, duplicated, processed without authorisation or processed for an incorrect amount, please contact us promptly using the details below.

We will investigate the matter and respond within a reasonable time. Where an error is identified, we will take appropriate steps to correct it, including arranging a refund or adjustment where required.

Requests to refund a donation will be assessed individually, taking into account the circumstances, the terms of the relevant appeal, the status of the payment and any applicable legal obligations.

Nothing in these Terms and Conditions excludes or limits a right or remedy that cannot lawfully be excluded or limited.

8. Intellectual Property

Unless otherwise stated, the Website and its content—including text, graphics, logos, photographs, documents, designs and other materials—are owned by or licensed to Nazda Welfare Australia Incorporated or the relevant rights holder.

You may access and view the Website for personal, informational and lawful purposes.

You must not reproduce, republish, distribute, commercially exploit or modify Website content without prior written permission from the relevant rights holder, except where permitted by law.

The Nazda Welfare name and logo may not be used in a way that suggests endorsement, affiliation or authorisation without our prior written consent, except where permitted by law.

9. Information on the Website

We take reasonable care to ensure that information on the Website is accurate and up to date. However, information may change, and we do not guarantee that all content will always be complete, current or free from errors.

Information about our charitable programs and fundraising appeals is provided to help visitors understand our activities. Where a specific appeal states how funds will be used, that information should be read together with these Terms and Conditions.

If we identify a material error in information relating to a donation or appeal, we will take reasonable steps to correct it.

10. Third-party Websites and Services

The Website may contain links to third-party websites, payment providers or other services for convenience.

We do not control all third-party websites or services and are not responsible for their content, security or privacy practices. Your use of those services may be subject to their own terms and conditions.

This clause does not exclude any responsibility that we may have under applicable law.

11. Website Availability and Security

We aim to keep the Website available and functioning properly. However, access may occasionally be interrupted due to maintenance, technical issues, security incidents or circumstances beyond our reasonable control.

We may update, suspend or discontinue parts of the Website where reasonably necessary, subject to any obligations that apply to us under law.

We do not guarantee that the Website will always be uninterrupted, error-free or free from harmful components.

12. Limitation of Liability

To the extent permitted by law, Nazda Welfare Australia Incorporated is not liable for loss arising from your use of, or inability to use, the Website where that loss results from circumstances beyond our reasonable control or from your unlawful use of the Website.

Nothing in these Terms and Conditions excludes, restricts or modifies any liability, consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under Australian law.

Where liability may lawfully be limited, any limitation will apply only to the extent permitted by law.

13. Indemnity

To the extent permitted by law, you are responsible for loss or damage directly caused by your unlawful use of the Website, your infringement of another person's rights or your material breach of these Terms and Conditions.

Nothing in this clause requires you to indemnify us for loss to the extent that it was caused by our own unlawful conduct, negligence or breach of a non-excludable legal obligation.

14. Privacy

We handle personal information in accordance with our Privacy Policy and any applicable privacy laws.

Please refer to our Privacy Policy for information about what personal information we collect, why we collect it, how we use and disclose it, how it is protected and how you may contact us about access or correction requests.

15. Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in our activities, the Website or applicable legal requirements.

The updated version will be published on the Website with a revised “Last updated” date. Where required by law or an applicable agreement, we will provide notice or obtain consent before a change takes effect.

Changes to these Terms and Conditions will not remove rights or remedies that have already accrued or that cannot lawfully be excluded.

16. Governing Law

These Terms and Conditions are governed by the laws of New South Wales, Australia, and the applicable laws of the Commonwealth of Australia.

Nothing in this clause limits any rights a person may have under mandatory laws that apply to them.

17. Severability

If any provision of these Terms and Conditions is held to be invalid or unenforceable, it will be read down to the extent necessary to make it valid and enforceable, where legally possible.

If it cannot be read down, the provision will be severed to the extent necessary. The remaining provisions will continue to operate.

18. Contact Us

For questions about these Terms and Conditions, donations, recurring payments or payment errors, please contact:

Nazda Welfare Australia Incorporated
Address: 558 Punchbowl Road, Lakemba NSW 2195, Australia
Telephone: 0431 214 199
Email: [Insert verified contact email]
Website: https://www.nazdawelfare.com.au

Please include sufficient information to help us identify the relevant donation or payment. Do not send full bank account or payment card details by ordinary email.

Direct Debit Request Service Agreement

Last updated: 26 October 2026

This Direct Debit Request Service Agreement explains the arrangements that apply when you authorise Nazda Welfare Australia Incorporated to collect recurring donations from your nominated bank account using a direct debit arrangement.

This agreement should be read together with your Direct Debit Request and the donation information provided when you set up your recurring donation.

1. Definitions

Account means the bank account you nominate for direct debit.

Business Day means a day other than a Saturday, Sunday or public holiday in the relevant Australian jurisdiction.

Debit Day means the date on which an authorised payment is scheduled to be debited.

Direct Debit Request (DDR) means the authority you provide for payments to be debited from your nominated account.

Donor means the person who authorises the recurring donation.

Nazda Welfare, we, us or our means Nazda Welfare Australia Incorporated, subject to verification of its legal name and status as the relevant debit user.

You or your means the donor who authorises the Direct Debit Request.

Financial Institution means the bank or other financial institution holding your nominated account.

2. Authorisation to Debit Your Account

By submitting a Direct Debit Request, you authorise us, through our applicable payment provider or sponsoring financial institution, to arrange debits from your nominated account in accordance with your instructions.

The amount and frequency of each donation must be disclosed to you when you establish the recurring donation arrangement.

We will not knowingly initiate a debit that is inconsistent with your valid authorisation.

You should retain a copy of your Direct Debit Request and this agreement for your records.

3. Debit Dates and Non-business Days

Payments will be processed according to the schedule disclosed when you establish your recurring donation.

If a scheduled debit falls on a non-business day, the payment may be processed on the next business day, subject to the terms of your Direct Debit Request and the applicable payment arrangements.

Please check your bank statement to confirm when a payment has been processed.

4. Changes to the Arrangement

If we need to change the terms of this agreement or the arrangements governing your direct debit, we will provide notice within the period required by the applicable agreement, payment system rules and law.

Where a change affects the amount or frequency of your recurring donation, we will provide clear information and obtain any additional authorisation required.

5. Changing, Pausing or Cancelling Your Donation

You may request a change, pause or cancellation of your recurring donation by contacting us using the details in Section 10.

You may also contact your financial institution to request that it stop a debit or cancel the direct debit arrangement.

Please provide your request as early as reasonably possible before the next scheduled payment. We will act promptly on cancellation requests and will not initiate further debits once your authority to debit has ended.

If a payment is already being processed when your request is received, it may not be possible to stop that particular payment. We will explain the position and assist with any appropriate correction or refund.

Cancelling a direct debit arrangement does not necessarily cancel any separate commitment you may have entered into. However, a recurring charitable donation may be cancelled in accordance with the terms presented when you authorised it and applicable law.

6. Your Responsibilities

You are responsible for:

Providing accurate bank account details.
Ensuring that you are authorised to use the nominated account.
Maintaining sufficient cleared funds to meet authorised payments.
Reviewing your bank statements and contacting us if you identify an error.
Informing us if your account details change.

If a debit cannot be processed because sufficient funds are unavailable, your financial institution may charge fees or interest under its own terms.

We will not impose a separate failed-payment fee unless the fee is lawfully chargeable, properly disclosed and applicable to your arrangement.

7. Errors and Disputes

If you believe that a payment has been incorrectly debited, duplicated or made without your authority, contact us promptly using the details in Section 10.

We will investigate the matter and provide an explanation of the outcome. If an error is identified, we will arrange an appropriate correction, refund or adjustment.

You may also contact your financial institution to raise a dispute or request assistance with stopping a debit.

Nothing in this agreement prevents you from exercising any rights available to you under applicable law or the rules governing your payment arrangement.

8. Privacy and Confidentiality

We will take reasonable steps to protect personal information and payment-related information that we hold.

We will use and disclose this information only for purposes connected with administering your donation, processing payments, responding to enquiries, meeting legal obligations or other purposes permitted by law.

Where a payment provider or financial institution processes your information, that provider's own privacy arrangements may also apply.

For further information, please refer to our Privacy Policy.

9. Notices and Communication

You may contact us about this agreement using the contact details below.

Where written notice is required, we may communicate with you using the email address or postal address you have provided, subject to applicable law and the terms of your Direct Debit Request.

We will not assume that a notice has been received solely because it has been sent if applicable law or the relevant agreement requires a different method of service.

10. Contact Details

When contacting us, please provide your name and sufficient information to identify your donation or payment arrangement. Do not send your full bank account details or payment card details by ordinary email.

11. Applicable Law

This agreement is governed by the laws of New South Wales, Australia, and applicable Commonwealth laws, subject to any mandatory rights and protections that apply to you.